Personal information we collect

When you visit our website, place an order, contact us, or subscribe to our newsletter, we may collect certain personal information, including:

• Name and surname
• Shipping and billing address
• Email address
• Phone number
• Payment information
• Order history
• IP address and browsing information

How we use your information

Your information may be used to:

• Process and deliver orders
• Provide customer support
• Communicate regarding your order or inquiries
• Improve our website and services
• Send updates, promotions, or newsletters (only if you have subscribed)
• Prevent fraud and ensure website security
• Comply with legal obligations

Payments

Payments on our website are processed securely through trusted third-party payment providers. Ernestelle does not store full payment card details.

Shipping & service providers

To fulfill orders and operate our business, we may share limited information with trusted partners such as shipping providers, payment processors, website platforms, and email marketing services. Information shared is limited to what is necessary to provide these services.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, analyze website traffic, and personalize content. You may disable cookies through your browser settings at any time.

Data protection

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, disclosure, or loss.

Your rights

Under applicable privacy laws, including the General Data Protection Regulation (GDPR), you may have the right to:

• Access your personal information
• Request correction or deletion of your data
• Withdraw consent to marketing communications
• Request limitation of processing
• Object to certain data processing activities

Third-party services

Our website may use trusted third-party services such as payment providers, analytics tools, shipping providers, and marketing platforms. These third parties process data according to their own privacy policies and applicable laws.

Updates to this policy

Ernestelle reserves the right to update this Privacy Policy at any time to reflect operational, legal, or regulatory changes.

Contact

If you have any questions regarding this Privacy Policy or your personal data, please get in touch.